REFUND AND RETURNS POLICY

  1. INTRODUCTION
    Thank you for shopping at Wonderland Apparel LLC. We understand that sometimes you may need to return an item, and we want to make the refund process as easy as possible. Below is our refund policy, please read it carefully.
  2. Refund Eligibility
    ●Refund Time Window: You have 30 days from the date you received the item to request a refund from us.
    ●Item Condition: To be eligible for a refund, the item must be unused and in its original packaging and intact. The item must have all original tags and accessories.
  3. NON-REFUNDABLE ITEMS
    The following types of items are generally non-refundable unless they are defective when received:
    ●Customized items
    ●Perishable items
    ●Downloaded software products
    ●Some hygiene products
  4. REFUND PROCEDURE
    ●Return Request: Please submit a return request through our customer service email at korymurray@wonderlandapparelstore.com. Please provide your order number, the item you purchased, and the reason for the return.
    ●Return Inspection: After receiving your item, we will inspect it to confirm whether the item is in a condition that qualifies for a refund.
    ●Refund Approval: Once the return inspection is completed and the product is confirmed to be eligible for a refund, we will approve the refund and return the funds to your original payment method.
  5. Refund Time
    Once the refund is approved, it usually takes 5-10 business days for the funds to appear in your account. The specific time depends on the processing time of your bank or credit card company.
  6. Shipping Costs
    If the return is due to a defective or non-conforming product received, we will be responsible for the return shipping costs. In other cases, the original shipping costs and return shipping costs will be borne by the customer.